Instruction manual

Using reports
70 Issue 3 July 2001 Send feedback: [e-mail]
Viewing hunt group reports
These procedures tell you how to display or print switch hunt
group reports.
Viewing Hunt Group Measurements reports
The Hunt Group Measurements report displays call data for each
hunt group in your system. You can print this report for
yesterday’s peak, today’s peak, or the last hour.
A peak hour is the hour during which the greatest usage of agent
time occurred. Use this report to determine the time of day with
the most traffic or to measure traffic during the previous hour.
Let’s print the Hunt Group Measurements report for today’s peak:
1. Type
list measurements hunt-group today-peak print
and press RETURN.
Viewing Hunt Group Performance reports
The Hunt Group Performance report gives both the slowest
hourly average speed of answer for each hunt group and the daily
average. You can run the report for today or yesterday. This report
can help you quickly find times during the day when your staffing
is too low.
To display a Hunt Group Performance report for yesterday:
1. Type
list performance hunt-group yesterday and press
RETURN.