Instruction manual

Using attendant reports
Issue 3 July 2001
63Send feedback: [e-mail]
reports
Measuring individual attendant performance
The Attendant Positions Report provides peak individual
attendant position measurements. It displays a summary of each
attendant’s activity for yesterday’s peak, today’s peak, and the
last hour. This report enables you to assess personnel
performance and to identify when additional attendant training is
necessary.
To display the Attendant Positions report:
1. Type
list measurements attendant positions and press
RETURN.
The Attendant Positions Measurements screen appears.
Measuring attendant group performance
The Attendant Group Performance report displays the average
speed of calls answered for each hour of a 24-hour period, for
either yesterday or today.
To display today’s Attendant Group Performance report:
1. Type
list performance attendant-group today and press
RETURN.
The Attendant Speed of Answer screen appears.