Instruction manual

Contents
Issue 3 July 2001 viiSend feedback: [e-mail]
Using reports
■ Using report scheduler 55
Setting printer parameters 55
Scheduling and printing reports 57
Listing scheduled reports 58
Changing scheduled reports 59
Removing scheduled reports 60
■ Analyzing report data 61
■ Using attendant reports 61
Measuring attendant group traffic 62
Measuring individual attendant performance 63
Measuring attendant group performance 63
■ Trunk group reports 64
Summary of trunk group activity 64
Hourly trunk group activity 65
Out-of-service trunks 66
Current trunk group status 67
Least used trunks 67
■ Measuring call center performance 68
What should I measure? 68
How many people can use switch reports? 69
Viewing hunt group reports 70
■ Using security reports 71