Instruction manual

Managing vectors and VDNs
48 Issue 3 July 2001 Send feedback: [e-mail]
Giving callers additional choices
You can give your callers a list of options when they call. Your
vector tells the switch to play an announcement that contains the
choices. The switch collects the digits the caller dials in response
to the announcement and routes the call accordingly.
We’ll create a vector that plays an announcement, then lets callers
dial an extension or wait in the queue for an attendant.
Please note, the following example of this “auto attendant” vector
is a new vector and is not built on the vector we used in the
previous examples.
To let callers connect to an extension, write this kind of vector:
Call Vector screen
CALL VECTOR
Number: 20 Name: extension or attendant
Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
1. wait-time 0 seconds hearing music
2. collect 4 digits after announcement 4004 (You have reached our
company. Please dial a 4-digit extension or wait for the
attendant.)
3. route-to digits with coverage y
4. route-to number 0 with cov n if unconditionally
5. stop