Instruction manual

What are vectors?
Issue 3 July 2001
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vectors/VDNs
To quickly redirect calls:
1. Create a special mailbox with the appropriate
announcement such as “We are unable to answer your call
at this time” or “Today is a holiday, please call back
tomorrow.”
In our example, we recorded the mailbox greeting for
extension 2001.
2. Insert the following bold vector steps (steps 1, 10, 11):
When there is an emergency, fire drill, or holiday, the
supervisor or agent logs into this split.
When an agent logs into split 10, the system looks at
vector step 1, sees that more than 0 people are logged into
split 10, and sends calls to step 10 (which sends to
messaging split 99).
When your business returns to normal and the agent logs
out of split 10, call handling returns to normal.
01. goto step 10 if staffed agents split 10 > 0
02. goto step 8 if time-of-day is all 17:00 to all 8:00
03. queue-to main split 47 pri l
04. announcement 4001 (“All agents are busy, please wait...”)
05. wait-time 60 secs hearing music
06. goto step 3 if unconditionally
07. stop
08. messaging split 99 for extension 2000
09. stop
10. messaging split 99 for extension 2001
11. stop