Instruction manual

Managing vectors and VDNs
46 Issue 3 July 2001 Send feedback: [e-mail]
To let callers leave messages, write this vector (step 7).
Call Vector screen
Redirecting calls during an emergency
or holiday
You can provide a quick way for a supervisor or agent to redirect
calls during an emergency or holiday. Use a special mailbox
where you can easily change announcements. This vector is also
an alternative to making sure all agents log out before leaving
their phones.
NOTE:
You can also use Holiday Vectoring, which simplifies vector
writing for holidays and other times when you need to provide
special handling for date-related calls. This feature allows you to
administer up to ten different Holiday Tables, then use those
tables to make vectoring decisions. For information, see the
DEFINITY ECS Call Vectoring/Expert Agent Selection (EAS)
Guide.
In our example, no agents are normally logged in to split 10.
We’ll use split 10 for an emergency. We preset buttons on our
agents’ phones so people with these phones can log in at the
touch of a button.
1. goto step 7 if time-of-day is all 17:00 to all 8:00
2. queue-to main split 47 pri l
3. announcement 4001 (All agents are busy, please wait...)
4. wait-time 60 secs hearing music
5. goto step 2 if unconditionally
6. stop
7. messaging split 99 for extension 2000
8.