Instruction manual

What are vectors?
Issue 3 July 2001
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vectors/VDNs
Call Vector screen
If the goto command in step 5 fails, the switch will go to the next
step. The
stop in step 6 prevents callers from incorrectly hearing
the “office is closed” announcement in step 7.
Stop keeps the call
in the state it was in before the command failed. In this case, if
step 5 fails, the call remains in step 4 and the caller continues to
hear music.
!
CAUTION:
Add a stop vector step only after calls are routed to a queue.
If a stop vector is executed for a call NOT in queue, the call
is dropped.
Allowing callers to leave a message
Write a vector that allows callers to leave messages. This type of
vector uses a hunt group called a messaging split. For our
example, we send after-hours calls to the voice mailbox at
extension 2000 and use messaging split 99.
Once the vector routes a call to the mailbox, the caller hears a
greeting (that was recorded with the voice mail for mailbox 2000)
that tells then they can leave a message.
1. goto step 7 if time-of-day is all 17:00 to all 8:00
2. queue-to main split 47 pri l
3. announcement 4001 (All agents are busy, please wait...)
4. wait-time 60 secs hearing music
5. goto step 2 if unconditionally
6. stop
7. disconnect after announcement 4002 (“We’re sorry, our
office is closed...)
8.