Instruction manual

Managing vectors and VDNs
44 Issue 3 July 2001 Send feedback: [e-mail]
To play and repeat an announcement, write this vector
(steps 3-5):
Call Vector screen
Routing based on time of day
Write a vector for calls that come in after your office closes.
Assume that your business is open 7 days a week, from 8:00 a.m.
to 5:00 p.m. When calls come in after business hours, you want to
play your announcement 4002, which states that the office is
closed and asks callers to call back during normal hours. The call
is disconnected after the announcement is played.
For after-hours treatment, write this vector (steps 1, 6, 7):
CALL VECTOR
Number: 1 Name: main number calls
Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n
1.
2. queue-to main split 47 pri l
3. announcement 4001 (‘‘All agents are busy, please wait...’’)
4. wait-time 60 secs hearing music
5. goto step 2 if unconditionally
6.