Instruction manual

What are vectors?
Issue 3 July 2001
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vectors/VDNs
Tip:
Remember, the switch automatically fills in some of the
information when you type your vector step and press
TAB.
Playing an announcement
Write a vector to play an announcement for callers in a queue.
Use the announcement to ask callers to wait. You need to record
the announcement before the vector can use it. For more
information see ‘‘Adding announcements’’ on page 20.
Let’s play our announcement 4001, asking the caller to wait, then
play music for 60 seconds, then repeat the announcement and
music until the call is answered. The
goto command creates the
loop to repeat the announcement and the music.
Unconditionally
means under all conditions.
Tip:
Rather than loop your vectors directly back to the announcement
step, go to the previous queue-to step. This way, if for some
reason the call does not queue the first time, the switch can
attempt to queue the call again. If the call successfully queued the
first time through, it merely skips the queue-to step and plays the
announcement. The system cannot queue a call more than once in
the exact same priority level.