Instruction manual

Managing vectors and VDNs
40 Issue 3 July 2001 Send feedback: [e-mail]
What are vectors?
A vector is a series of commands that you design to tell the
system how to handle incoming calls. A vector can contain up to
32 steps and allows customized and personalized call routing and
treatment. Use call vectoring to:
■ play multiple announcements
■ route calls to internal and external destinations
■ collect and respond to dialed information
Tip:
The vector follows the commands in each step in order. The vector
“reads” the step and follows the command if the conditions are
correct. If the command cannot be followed, the vector skips the
step and reads the next step.
Your system can handle calls based on a number of conditions,
including the number of calls in a queue, how long a call has been
waiting, the time of day, day of the week, and changes in call
traffic or staffing conditions.
Writing vectors
Writing vectors is easy, but we recommend that you set up and
test your vectors before you use them across the system.
We’ll write a vector to handle calls to our main number. It is the
first vector so we’ll use number 1.
Tip:
Type
list vector
to see a list of existing vectors. Type
list usage
vector
to see where each vector is used throughout the switch.
Type
list usage digit string
to see all the vectors, vector tables,
and Best Service Routing (BSR) plans that use a specific dial
string).