Instruction manual

Setting up hunt groups
Issue 3 July 2001
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hunt groups
Adding hunt group announcements
You can add recorded announcements to your hunt group queue.
Use announcements to encourage callers to stay on the line or to
provide callers with information. You can define how long a call
remains in the queue before the caller hears an announcement.
See ‘‘Recording announcements’’ on page 22 for information on
how to record an announcement.
Let’s add an announcement to our internal helpline. We want the
caller to hear an announcement after 20 seconds in the queue,
after approximately 4 or 5 rings. Our announcement is already
recorded and assigned to extension 1234.
Tip:
You can use
display announcements
to find the extensions of
your recorded announcements.
To add an announcement to our helpline queue:
1. Type
change hunt-group n and press RETURN, where n is
the number of the hunt group to change.
In our example, type
change hunt-group 5.
The Hunt Group form appears.
2. Press
NEXT PAGE to find the First Announcement Extension
field.