Instruction manual

Managing hunt groups
34 Issue 3 July 2001 Send feedback: [e-mail]
The Hunt Group form appears.
Hunt Group screen
2. In the Queue field, type y.
3. In the Queue Length field, type the maximum number of
calls that you want to wait in the queue.
In our example, type
10.
4. In the Calls Warning Threshold field, type the maximum
number of calls that can be in the queue before the system
flashes the queue status buttons.
In our example, type
5.
5. In the Time Warning Threshold fields, type the maximum
number of seconds you want a call to wait in the queue
before the system flashes the queue status buttons.
In our example, type
30.
6. Press
ENTER to save your changes.
HUNT GROUP
Group Number: 5 ACD? n
Group Name: internal helpline Queue? y
Group Extension: 1200 Vector? n
Group Type: ucd-loa Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: __
ISDN Caller Display: ________
Queue Length: 10
Calls Warning Threshold: 5 Calls Warning Port:
Time Warning Threshold: 30 Time Warning Port: