Instruction manual

Setting up hunt groups
Issue 3 July 2001
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hunt groups
To make changes to a hunt group:
1. Type
change hunt-group n and press RETURN, where n is
the number of the hunt group.
2. Change the necessary fields.
3. Press
ENTER to save your changes.
Tip:
Type
list member hunt group
to see a list of logged-in
members of a hunt group by group number. For splits and skills,
the login ID, name, and different fields for EAS and Advocate
appear on the list.
Setting up a queue
You can tell your switch how to handle a hunt-group call when it
cannot be answered right away. The call waits in a “queue.”
Let’s tell the switch that up to 10 calls can wait in the queue, but
that you want to be notified if a call waits for more than
30 seconds.
You also want the switch to send a warning when 5 or more calls
are waiting in the queue. This warning flashes queue-status
buttons on phones that have a status button for this hunt group.
When the buttons flash, everyone answering these calls can see
that the helpline calls need more attention.
To set up our helpline queue:
1. Type
change hunt-group n and press RETURN, where n is
the number of the hunt group to change.
In our example, type
change hunt-group 5.