Instruction manual

Managing hunt groups
32 Issue 3 July 2001 Send feedback: [e-mail]
5. Press NEXT PAGE to find the Group Member Assignments
page.
Hunt Group screen
6. In the Ext field, type the extensions of the agents you want
in the hunt group.
We’ll type
1011, 1012, and 1013.
Tip:
For a ddc group type (also known as “hot seat”
selection), the call is sent to the extension listed in the first
Ext field. The system uses this form to determine the
hunting sequence. See ‘‘Call distribution methods’’ on
page 37 for more information.
7. Press ENTER to save your work.
The Name fields are display-only and do not appear until
the next time you access this hunt group.
HUNT GROUP
Group Number: 5 Group Extension: 1200 Group Type: ucd-loa
Member Range Allowed: 1 - 999 Administered Members (min/max): 1 /9
Total Administered Members: 3
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 1011 14:
2: 1012 15:
3: 1013 16:
4: 17:
5: 18:
6: 19:
7: 20:
8: 21:
9: 22:
10: 23:
11: 24:
12: 25:
13: 26:
At End of Member List