Instruction manual

Setting up hunt groups
Issue 3 July 2001
31Send feedback: [e-mail]
hunt groups
Hunt Group screen
4. In the Group Type field, type the code for the call
distribution method you choose.
We’ll type
ucd-loa so a call goes to the agent with the
lowest percentage of work time since login.
NOTE:
The COS for all hunt groups defaults to 1. Therefore, any
changes to COS 1 on the Class of Service screen changes
the COS for all your hunt groups. A COS field does not
appear on the Hunt Group screen.
HUNT GROUP
Group Number: 5 ACD? n
Group Name: internal helpline Queue? n
Group Extension: 1200 Vector? n
Group Type: ucd-loa Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: __
ISDN Caller Display: ________