Instruction manual

Managing hunt groups
30 Issue 3 July 2001 Send feedback: [e-mail]
Setting up hunt groups
Let’s set up a hunt group for an internal helpline. Before making
changes to the switch, we’ll decide:
■ the phone number for the hunt group
■ the number of people answering calls
■ the way calls are answered
Our dial plan allows 4-digit internal numbers that begin with 1.
The number 1200 is not in use. So, we’ll set up a helpline hunt
group so anyone within the company can call extension 1200 for
help with a phone.
We will assign 3 people (agents) and their extensions to our
helpline. We want calls to go to the first available person.
To set up our helpline hunt group:
1. Type
add hunt-group next and press RETURN.
The Hunt Group screen appears. The Group Number field
is automatically filled in with the next hunt group number.
2. In the Group Name field, type the name of the group.
In our example, type
internal helpline.
3. In the Group Extension field, type the phone number.
We’ll type
1200.