Instruction manual

Managing announcements
20 Issue 3 July 2001 Send feedback: [e-mail]
Announcements are most effective when they are:
■ short, courteous, and to-the-point
■ spaced close together when a caller on hold hears silence
■ spaced farther apart when music or ringing is played on
hold
■ played for calls waiting in queue
Magic on Hold is a package of professionally-recorded music
available from Avaya. Contact your Avaya representative for
more information.
Adding announcements
You need to tell the switch you want an announcement before you
can record it on a special announcement circuit pack. You assign
an extension for the announcement so the switch can identify the
announcement. This extension cannot be in use and must
conform to your dial plan.
Tip:
Use
change announcement
to administer an announcement
extension. See DEFINITY ECS Administrator’s Guide for more
information.
You can record announcements on a downloadable Voice
Announcement over LAN (VAL) circuit pack (TN2501AP),
which allows you to share, backup, and restore announcement
files over your local area network.