Instruction manual

Issue 3 July 2001 19Send feedback: [e-mail]
announcements
Managing announcements
This section explains how to use announcements effectively, and
how to add, change, delete, and back up your announcements.
What is an announcement?
An announcement is the recorded message a caller hears while
the call is in a queue. An announcement is often used in
conjunction with music. Announcements are recorded on special
circuit packs (TN750, TN750B, TN750C, or TN2501AP) on your
DEFINITY system.
Three types of announcements are:
■ delay announcement — explains the reason for the delay
and encourages the caller to wait
■ forced announcement — explains an emergency or service
problem. Use when you anticipate a large number of calls
about a specific issue.
■ information announcement — gives the caller instructions
on how to proceed, information about the number called,
or information that the caller wants