Instruction manual

Credits
Patrons Curtis Weeks
Supporters Ed Cote, Randy Fox, Jerry Peel,
Pam McDonnell
Writers Renee Getter, Cindy Bittner,
Greta Cleary, Kim Livingston,
Jay Winstead
Graphics Laurie King, Karen Consigny
Production Deborah Kurtright
Contributors Cathi Schramm, Robert Plant,
John O’Keefe
Web/CD Production Ellen Heffington
Special Thanks to Kim Santich — Customer Champion; Steven
Gaipa —Marketing; Rick Thompson — DEFINITY User Group;
Doug Schneider, Marcia Bubeck, Barry Bunch, Dan Selvig, and
Pat Dolphin — DEFINITY Helpline; Sherilyn McDaniel, Norma
Kugler, and Dorothy Quintana — Avaya Switch Administrators
NOTE:
Please note: Many of these individuals are no longer in the positions listed here.
However, we continue to credit them because they were instrumental in the
creation and success of this book.