Instruction manual

Setting up night service
10 Issue 3 July 2001 Send feedback: [e-mail]
Setting up night service for hunt
groups
You can administer hunt group night service if you want to direct
hunt group calls to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls
after 6:00 p.m. (18:00). When customers call after hours, you
would like them to hear an announcement that asks them to try
their call again in the morning.
To set up night service for your helpline, you need to record the
announcement (in our example, the announcement is on
extension 1234) and then modify the hunt group to send calls to
this extension.
To administer hunt group night service:
1. Type
change hunt-group 3 and press RETURN.
The Hunt Group screen appears for hunt group 3.
.
Hunt Group screen
HUNT GROUP
Group Number: 3 ACD: n
Group Name: Accounting Queue: y
Group Extension: 2011 Vector: n
Group Type: ucd-mia Coverage Path: 1
TN: 1 Night Service Destination: 1234
COR: 1 MM Early Answer: n
Security Code:
ISDN Caller Display:
Queue Length: 4
Calls Warning Threshold:
Port:
Time Warning Threshold: Port: