Instruction manual

Issue 3 July 2001 9Send feedback: [e-mail]
night service
Setting up night service
You can use night service to direct calls to an alternate location
when the primary answering group is not available. For example,
you can administer night service so that anyone in your marketing
department can answer incoming calls when the attendant is at
lunch or has left for the day.
Once you administer night service to route calls, your end-users
merely press a button on the console or a feature button on their
phones to toggle between normal coverage and night service.
There are five types of night service:
■ Hunt group night service — directs hunt group calls to a
night service destination
■ Night station night service — directs all incoming trunk
calls to a night service destination
■ Night console night service — directs all attendant calls to
a Night or Day/Night console
■ Trunk group night service — directs incoming calls to
individual trunk groups to a night service destination
■ Trunk answer from any station (TAAS) — directs
incoming attendant calls and signals a bell or buzzer to
alert other employees that they can answer the calls