Instruction manual

Index
Issue 3 July 2001
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L
list of options, vectors, 48
listing scheduled reports
, 58
M
management systems, call center, 81
measuring agent performance, call
center
, 79
message line
, xii
message, vector
, 45
N
night service
hunt group
, 10
interactions
, 17
night station
, 11
trunk group
, 13
types
, 9
night station service
, 11
O
out-of-service trunks, report, 66
P
performance, attendant group, 63
planning, call center
, 74
printer parameters, setting
, 55
printing reports
, 57
Q
queue, setting up, 33
queueing calls
, 42
R
recording announcements, 22
redirecting calls, vectors
, 46
removing scheduled reports
, 60
report
attendant group measurements, 62
attendant positions
measurement, 63
attendant speed of answer
, 63
least used trunks
, 67
out-of-service trunks
, 66
trunk group status
, 67
trunk group summary
, 64
reports
listing scheduled, 58
printing
, 57
scheduling
, 57
RLT trunks
, 3
S
scheduled reports, removing, 60
scheduling reports
, 57
screens
, xii
Announcements/Audio Sources
, 22
Attendant Group Measurements
, 62
Call Vector
, 42, 44, 45, 46
Console Parameters
, 16
Event Report
, 51, 52
Hunt Group
, 10, 32, 34, 36
Listed Directory Numbers
, 12