Instruction manual

Index
Issue 3 July 2001
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Index
A
ACD, enhancing, 80
adding
announcements, 20
hunt group announcements
, 35
hunt groups
, 30
trunk groups
, 4
vector directory numbers
, 52
announcements
adding, 20
backing up
, 26
definition
, 19
deleting
, 25
hunt group
, 35
list of options
, 48
recording
, 22
types
, 19
vector
, 43
assigning hunt group agents
, 32
attendant group measurements
report, 62
attendant group performance
, 63
attendant positions measurement
report, 63
attendant reports, overview
, 61
automatic call distribution (ACD)
, 37, 79
B
backing up, announcements, 26
Basic Call Management System
(BCMS)
, 81
BCMS Vu
, 81
books
how to order more copies
, xvi
buttons
help, xii
C
call center
automatic call distribution (ACD)
, 79
call flow
, 75
creating
, 75
definition
, 73
management systems
, 81
measuring agent performance
, 79
measuring performance
, 78
planning
, 74
system capacity
, 79
testing
, 77
call center management system
, 80
selecting
, 82
call distribution
, 37
CAMA trunks
, 2
CentreVu CMS
, 81
centum call seconds
, 61
CO trunks
, 2
commands
add hunt-group next, 30
add trunk-group
, 5
add VDN
, 53
change announcements
, 21, 25
change console-parameters
, 12, 16
change hunt-group
, 10, 33, 35
change listed-directory-numbers
, 12
change meas-selection
trunk-group
, 66
change system-parameters
features, 56
change trunk-group
, 14
change vector
, 41, 49, 50
commands, (continued)