Instruction manual

Glossary
92 Issue 3 July 2001 Send feedback: [e-mail]
T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’
workloads. DEFINITY ECS can deliver each new call to the most idle agent
(the available agent who has been idle the longest since their last hunt group
call) or to the least occupied agent (the agent who has spent the least amount
of time on hunt group calls in their current shift). Compare to Direct
Department Calling (DDC).
Uniform Dial Plan (UDP)
A feature that allows a unique 4- or 5-digit number assignment for each point
in a multiswitch system.
V
Vecto r
A set of call handling instructions for DEFINITY ECS, that can direct the
switch to queue calls, play announcements, play music, route calls to voice
messaging, as well as many other things.