Instruction manual

Glossary
Issue 3 July 2001
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external call
A connection between a communications system user and a party on the
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific feature.
H
hunt group
A group of extensions that all can receive calls directed to a single phone
number. When a call arrives at the group number, the switch searches
(“hunts”) for an available extension in the group and connects the call to that
extension.
I
internal call
A connection between two users on the same phone system.