Instruction manual

Glossary
88 Issue 3 July 2001 Send feedback: [e-mail]
Class of Service (COS)
A feature that determines whether users can activate certain features.
coverage answer group
A group of phones that ring simultaneously when a call is redirected to it.
coverage path
The order in which calls are redirected to alternate phones.
coverage point
An extension designated as an alternate phone in a coverage path.
D
data module
A digital interface device between the switch and data equipment.
Direct Department Calling (DDC)
A method for distributing hunt group calls to agents. The switch searches
through all the hunt group extensions in order, starting with the first
extension. As soon as the switch finds an available extension, it connects the
call. Compare to Uniform Call Distribution (UCD).
E
Expert Agent Selection (EAS)
A feature allowing incoming calls to be routed to specialized groups of
agents within a larger pool of agents.
extension
A number by which calls are routed through a communications system.