Instruction manual

Glossary
86 Issue 3 July 2001 Send feedback: [e-mail]
Automatic Alternate Routing (AAR)
A feature that routes calls to alternate routes when facilities are unavailable.
Automatic Call Distribution (ACD)
A feature that gives users more flexibility in routing calls to hunt group
agents. ACD also allows external measurement systems such as BCMS and
CentreVu
®
CMS to be used.
Automatic Circuit Assurance (ACA)
A feature that tracks calls of unusual duration to facilitate troubleshooting.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost route
for toll calls.
B
barrier code
A security code used with Remote Access to prevent unauthorized access.
bridge (bridging)
The appearance of a phone’s extension at one or more other phones.
bridged appearance
A call appearance on a phone that matches a call appearance on another
phone for the duration of a call.