Instruction manual

Welcome
x Issue 3 July 2001 Send feedback: [e-mail]
What information is in this book?
The Little Instruction Book for advanced administration is
divided into sections to help you find information about advanced
topics.
Managing trunks describes the different types of trunks and how
to add a trunk group.
Setting up night service explains how to set up night service and
explains how different types of night service work together.
Managing announcements explains how to add, record, change,
delete, and back up announcements.
Managing hunt groups describes how to set up hunt groups. It
explains how calls to a hunt group are handled and shows you
different call distribution methods.
Managing vectors and VDNs provides an overview of vectors
and Vector Directory Numbers (VDN). It gives you basic
instructions for writing simple vectors.
Using reports describes how to generate, list, print, and schedule
some of the basic reports on your DEFINITY system. It also
explains when to use some common reports and how to interpret
the report information.
Understanding call centers gives an overview of call centers. It
shows how to set up a simple inbound call center and lists things
to consider as you plan and design your center.