Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or changing logout reason code names 3-43
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Viewing, adding, or changing logout reason code names
Overview
Logout reason codes enable an agent to give the reason for logging out,
such as training or the end of a shift.
You can add, change, or view logout reason codes and their names.
These names display in the standard agent login/logout and agent trace
historical reports.
Prerequisites
Note that:
• Logout reason codes are single digits, zero through nine. A zero is
used when the system logs an agent out or if the agent does not
specify a code. You can change the assigned default name.
• Logout reason code names can be up to 20 characters long.
• To use logout reason codes, your switch must have EAS.
Steps
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Logout Reason Codes.
The Logout Reason Codes input window opens.