Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or changing login ID names 3-41
The Login Identifications input window opens.
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3 In the Login ID field, type the login ID number to view, add, delete, or
change.
Login IDs for DEFINITY ECS/Generic 3 without EAS can be a
number with one to nine digits — for example:
1 (1-digit logins) 423 (3-digit logins) 1234567 (7-digit logins)
999,999,999 (9-digit logins)
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4 In the Agent Name field, type the name of the agent that corresponds to
the login ID.
The Login Identifications List All window shows names alphabetically
(collating sequence), based on the first character you type in the Agent
Name field.
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5 On the Actions menu, select Add to add your changes to the Dictionary.
E
ND OF STEPS
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