Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing location IDs 3-39
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5 In the Description field, type pertinent information about the location.
This is for information only. It is not displayed elsewhere in the system
or on reports other than List All or Find One operations in this window.
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6 On the Actions menu, select Add to add your changes to the Dictionary.
E
ND OF STEPS
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Reference
You can script the Location ID window and schedule the script. See
“Task: Automating your activities with scripting” for more
information.
Location IDs are used in three reports: the Historical Split/Skill by
Location report, the Agent Status by Location report, and the Real-time
Split/Skill by Location report. See “Task: running, printing, exiting,
and restarting a report” for more information.