Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Changing generic string values synonyms 3-35
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Changing generic string values synonyms
Overview
Follow these steps to designate a character for YES or NO in the
Dictionary, and that character will appear on custom reports that use the
new YES/NO synonyms.
Steps
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Generic String Values.
The Generic String Values input window opens.
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3 To change the Generic Value for each ACD, type a character for YES or NO
or both in the Generic Value field.
• For YES, type a character to display in reports for boxes that use
YES/NO. If you have not input a string, the default value is y.
• For NO, type a character to display in reports for fields that use YES/
NO. If you have not input a string, the default value is n.
Remember that the input window fields YES and NO must be
exactly one character each, with defaults y and n, respectively.
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4 On the Actions menu, select Add to add your changes to the Dictionary.
E
ND OF STEPS
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