Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing call work codes 3-30
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5 On the Actions menu, select Add to add your changes to the Dictionary.
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ND OF STEPS
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Reference
Call work code 0 is reserved for unknown/unadministered work codes
so that summary data can be collected. The default name for call work
code 0 is Unadministered codes. You can change this name.
Daily, weekly, and monthly historical reports are available for call work
codes. The names you add in the Call Work Codes window are
displayed in the call work codes reports. See “Task: running, printing,
exiting, and restarting a report” for more information.
You can script the Call Work Codes window and schedule the script.
See “Task: automating your activities with scripting” for more
information.