Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing call work codes 3-29
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Viewing, adding, deleting, or changing call work codes
Overview
You can view, add, delete, or change call work codes and names, and
include them in standard historical reports.
Prerequisites
Note that:
• You must administer call work codes before you can assign names
to them. See “Viewing, adding, or deleting call work codes” in
“Task: administering your call center” for more information
• Call work code names can be no longer than nine digits.
Steps ...........................................................................................................................................................................
1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary Selector window opens.
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2 Select Operations | Call Work Codes.
The Call Work Codes input window opens.
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3 In the Call work code name field, type the call work code name to add,
delete, change, or view.
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4 In the Call work code field, type a number between zero and
999,999,999 that corresponds to the name you typed in the Call work
code name field.