Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration

Viewing, adding, deleting, or changing AUX reason code names 3-25

The AUX Reason Codes – List All window opens.

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7 When you are done viewing AUX reason code names, close the window.

ND OF STEPS

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Reference

AUX reason code names display on real-time reports that include the

agent state. AUX reason code names also display on report showing

numbers of agents in each AUX reason code. If you make changes to

AUX reason code names, you must rerun the report to see the changes.

See “Task: running, printing, exiting, and restarting a report” for more

information.

Interval, daily, weekly, and monthly historical reports are available for

AUX reason codes. The AUX reason code names are used in standard

reports. If you make any changes to AUX reason code names, you must

rerun the report to see the changes. See “Task: running, printing,

exiting, and restarting a report” for more information.

You can script the AUX Reason Codes window and schedule the script.

See “Task: automating your activities with scripting” for more

information.

Agent exception historical reports use the names administered for the

AUX reason codes when agent time in AUX exceptions has been

recorded. The real-time exceptions log displays AUX reason code

names when it logs agent time in AUX exceptions. See “Task:

administering exceptions” for more information.