Specifications

About this information product CentreVu CMS Administration
viii
Safety labels
Actions or inactions that may cause difficulties are labeled as follows:
Caution
CAUTION
Indicates that failure to take or avoid a specified action could
result in loss of data.
Warning
WARNING
Indicates that failure to take or avoid a specified action could
result in physical harm to the operator or the equipment.
How to use this information
product
Use this overview map to find the information you need to administer
your CentreVu CMS call center.
To learn about... See this task...
Accessing and using CentreVu
CMS
Startup and exit
The CentreVu Supervisor user
interface
Navigating CentreVu
Supervisor
Using the Dictionary Naming your call center entities
in the Dictionary
Reports and how to use them Running, printing, exiting, and
restarting a report
What you can do with scripting Automate your activities with
scripting
Changing agent splits/skills,
creating agent templates, moving
extensions between splits, and
using agent trace
Administering your call center