Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing AUX reason code names 3-23
............................................................................................................................................................................................................................................................
Viewing, adding, deleting, or changing AUX reason code names
Overview
AUX reason codes enable a call center to track an agent’s time when
the agent is in the AUX work mode. You can view, add, delete, or
change AUX reason code names by selecting AUX Reason Codes from
the Dictionary menu.
Complete the AUX Reason Codes window if you want names
associated with your AUX reason codes to appear in the AUX Reasons
Code standard real-time and historical reports.
Prerequisites
Note that:
• AUX reason codes are single digits, zero through nine.
• AUX reason code names can be up to 20 characters long.
• AUX reason code 0 is used for cases in which the switch
automatically puts an agent into AUX work mode. You can
change this name.
• To use AUX reason codes, your switch must have EAS.
• Names must be unique within an ACD. No two AUX reason codes
in the same ACD can have the same name.
Steps ...........................................................................................................................................................................
1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
................................................................................................................................
...........................................
2 Select Operations | AUX Reason Codes.