Specifications
Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, listing, adding, or deleting agents in an agent group 3-15
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5 In the Login IDs field, type the agent login IDs you want to delete from
this agent group.
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6 Select Delete on the Actions menu or select Delete on the toolbar.
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7 When you are done deleting the agents, close the window.
E
ND OF STEPS
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