Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, listing, adding, or deleting agents in an agent group 3-14
Steps
To delete agents from an agent group:
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Agent Groups.
The Agent Groups input window opens.
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3 In the Agent group name box, type the name of the agent group from
which you want to delete agents.
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4 Select Get contents on the Actions menu or on the toolbar.
The Agent Groups – Get Contents window opens.