Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, listing, adding, or deleting agents in an agent group 3-13
The Agent Groups input window opens.
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3 In the Agent group name box, type the name of the agent group to which
you want to add agents.
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4 Select Get Contents on the Actions menu or on the toolbar.
The Agent Groups – Get Contents window opens.
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5 In the Login IDs field, type the agent login IDs to add to this agent
group.
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6 Select Add on the Actions menu or on the toolbar.
E
ND OF STEPS
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