Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, listing, adding, or deleting agents in an agent group 3-12
The Agent Groups – Get Contents window opens.
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5 Select List all on the Actions menu or on the toolbar.
The Agent Groups – List All window opens, showing the list of all
agents in the agent group you chose in Step 3.
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6 When you are done viewing the agents, close the window.
E
ND OF STEPS
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Steps
To add agents to an agent group:
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Agent Groups.