Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, listing, adding, or deleting agents in an agent group 3-11
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Viewing, listing, adding, or deleting agents in an agent group
Overview
You can list and view all agents in an agent group and assign an agent
to a new or existing agent group.
Steps
To list and view all agents in an agent group:
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1 From the controller window, choose Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Agent Groups.
The Agent Groups input window opens.
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3 In the Agent group name field, type the name of the agent group for
which you want to list and view the agents.
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4 Select Get contents on the Actions menu or select Get contents on the
toolbar.