Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Creating or copying agent groups 3-10
The Agent Groups-Copy window opens.
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6 Type the name of the existing agent group from which you want to copy
information.
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7 Select Copy on the Actions menu or select Copy on the toolbar.
E
ND OF STEPS
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Reference
You can generate reports on the groups you create. With these reports,
you can compare agents in a group to each other or compare one whole
group with other groups. If you add or change agent groups while
displaying the real-time agent group report, you have to exit the report
window and rerun the report to see the new or changed agent group
information. See “Task: running, printing, exiting, and restarting a
report” for more information.
You can script the Agent Groups window and schedule the script. See
“Task: automating your activities with scripting” for more information.