Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Creating or copying agent groups 3-9
Steps
To copy an agent group:
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1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 In the ACD field, select the arrow for the drop-down menu, then select
the ACD for which you want to copy the agent group. Select OK.
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3 Select Operations | Agent Groups.
The Agent Groups input window opens.
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4 Type the new agent group name.
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5 Select Copy on the Actions menu or select Copy on the toolbar.