Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Adding, deleting, or changing ACDs 3-6
............................................................................................................................................................................................................................................................
Adding, deleting, or changing ACDs
Prerequisites
Note that:
• You can add, delete, or change an ACD name regardless of the
ACD you have selected. For example, you could be in ACD 1 and
change the name for ACD 3. This change does not appear on the
changed ACDs window border until you open a new window.
• You can only change ACDs in the selector window or during a
backup. Note that if you change ACDs during a backup, you need
to close and restart the backup to register the change. See “Task:
maintaining CentreVu CMS” for more information on backup
procedures.
Steps ...........................................................................................................................................................................
1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
................................................................................................................................
...........................................
2 Select ACDs.