Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
3-4
• To add, delete, or modify Location IDs or agent names, you need
write permission for the Dictionary command.
• To view login IDs, you need read permission for the Dictionary
command.
• To add, delete, or change login IDs or agent names, you need write
permission for the Dictionary command.
• To view logout reason code names, you need read permission for
the Dictionary command.
• To add or change a logout reason code name, you need write
permission for the Dictionary command. See “Task: assigning
user permissions” for more information.
• To view split/skill string values, you need read permission for the
Dictionary command.
• To change split/skill string values, you need write permission for
the Dictionary command.
• To list the assigned split or skill names, you need read permission
for the Dictionary command and for the appropriate split/skill.
• To add, delete, or change a split or skill name, you need write
permission for the Dictionary command and the appropriate split
or skill.
• To view the database items, you need read permission for the
Dictionary command.
• To list the assigned trunk group names, you need read permission
for the Dictionary command and for the appropriate trunk group.
• To add, delete, or change a trunk group name, you need write
permission for the Dictionary command and for the appropriate
trunk group.
• To view any trunk string values, you need read permission for the
Dictionary command.
• To make any changes to trunk string values, you need write
permission for the Dictionary command.
• To list names already assigned to VDNs, you need read
permission for the Dictionary command and for the specific
VDNs and other entities (split/skills, agents, etc.) whose names
you want to see.
• To add, delete, or change a VDN name, you need write permission
for the Dictionary command and the appropriate VDN and other
entities (split/skills, agents, etc.).