Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
3-3
• To add, delete, or change an agent group, you need write
permission for the Dictionary command.
• To view agent string values, you need read permission for the
Dictionary command.
• To change any agent string value, you need write permission for
the Dictionary command.
• To add, change, or view announcements, you need read
permission for the Dictionary command.
• To change any announcement, you need write permission for the
Dictionary command.
• To view AUX reason code names, you need read permission for
the Dictionary command.
• To add, delete, or change an AUX reason code name, you need
write permission for the Dictionary command.
• To view calculations, you must have read permission for the
Dictionary command.
• To change or create a new calculation, you need write permission
for the Dictionary command.
• To view call work code names, you need read permission for the
Dictionary command.
• To add, delete, or change a call work code name, you need write
permission for the Dictionary command.
• To view a constant, you need read permission for the Dictionary
command.
• To add, delete, or change a constant, you need write permission
for the Dictionary command.
• To create custom database items, you need write permission for
the Dictionary command .
• To view generic string values, you need read permission for the
Dictionary command.
• To change any value, you need write permission for the Dictionary
command.
• To search for anything in the Dictionary, you need read permission
for the Dictionary command.
• To view Location IDs, you need read permission for the
Dictionary command.