Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
3-2
• Viewing CentreVu
®
CMS database items
• Viewing, adding, deleting, or changing trunk group names
• Viewing or changing trunk string values
• Viewing, adding, deleting, or changing VDN names
• Viewing, adding, deleting, or changing vector names
• Running Dictionary reports
Prerequisites
The following rules apply to the Dictionary:
• Names (synonyms) must begin with an alphabetic character.
• Dictionary names can have from one to 20 characters.
• Names can include the underscore (_), blank ( ), comma (,), period
(.), single quotes ('), and plus sign (+). Blanks ( ) are allowed in all
Dictionary names except calculation and constant names.
• Descriptions in the Dictionary can have from one to fifty
characters. Descriptions can include all printable characters
except the semicolon (;), backslash (\), grave accent (`), tilde (~),
double quotes (“), pipe (|), asterisk (*), and question mark (?).
• Names must be unique within each section of the Dictionary. For
example, you can name trunk group 1 sales and split/skill 1
sales , but you cannot name split/skill 1 sales and split/skill 2
sales .
• See the “Reference” section in “Task: navigating CentreVu
Supervisor” for information on searching string fields.
Permissions
These permissions apply to naming your call center entities in the
Dictionary. See “Task: assigning user permissions” for more
information.
• To add, delete, or change an ACD name, you need write
permission for the Dictionary command and for the ACD.
• To view ACD names, you need read permission for the Dictionary
command and for the ACD.
• To view agent groups, you need read permission for the
Dictionary command.
• To create or copy an agent group, you need write permission for
the Dictionary command.
• To view agent groups, you need read permission for the
Dictionary command.