Specifications

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
3-1
3 Task: naming your call center
entities in the Dictionary
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Overview
Purpose
In this task you will find the following procedures:
• Adding, deleting, or changing ACDs
• Creating or copying agent groups
• Viewing, listing, adding, or deleting agents in an agent group
• Changing agent string values
• Viewing, adding, or changing announcement synonyms
• Viewing, adding, deleting, or changing AUX reason code names
• Viewing, adding, or creating calculations
• Viewing, adding, deleting, or changing call work codes
• Adding constants to the database
• Defining your own database items
• Changing generic string values synonyms
• Searching the Dictionary globally
• Viewing, adding, deleting, or changing location IDs
• Viewing, adding, or changing login ID names
• Viewing, adding, or changing logout reason code names
• Viewing or changing split/skill string values
• Viewing, adding, deleting, or changing split/skill names