Specifications
Contents CentreVu CMS Administration
v
Administering agent exceptions . . . . . . . . . . . . . . . . . . 8-4
Administering split/skill exceptions . . . . . . . . . . . . . . . . . 8-11
Administering trunk group exceptions . . . . . . . . . . . . . . . . 8-16
Administering VDN exceptions . . . . . . . . . . . . . . . . . . . 8-20
Administering vector exceptions . . . . . . . . . . . . . . . . . . 8-26
Running an agent exceptions report . . . . . . . . . . . . . . . . . 8-30
Running a data collection report . . . . . . . . . . . . . . . . . . 8-34
Running a malicious call trace report . . . . . . . . . . . . . . . . 8-36
Running a split/skill exceptions report . . . . . . . . . . . . . . . . 8-38
Running a trunk group exceptions report . . . . . . . . . . . . . . . 8-41
Running a VDN exceptions report. . . . . . . . . . . . . . . . . . 8-44
Running a vector exceptions report . . . . . . . . . . . . . . . . . 8-47
Task reference . . . . . . . . . . . . . . . . . . . . . . . . . 8-50
Reference: interactions with other commands . . . . . . . . . . . . . 8-52
Reference: real-time exceptions log . . . . . . . . . . . . . . . . . 8-54
Task reference: reports . . . . . . . . . . . . . . . . . . . . . . 8-56
Chapter 9: Task: assigning user permissions
Assigning user data . . . . . . . . . . . . . . . . . . . . . . . 9-3
Viewing, assigning, deleting, or changing ACD access. . . . . . . . . . 9-9
Viewing, assigning, deleting, or changing feature access. . . . . . . . . 9-12
Viewing, assigning, or changing main menu addition access . . . . . . . 9-15
Viewing, assigning, deleting, or changing split/skill access . . . . . . . . 9-17
Viewing, assigning, deleting, or changing trunk group access . . . . . . . 9-20
Viewing, assigning, deleting, or changing vector access . . . . . . . . . 9-23
Viewing, assigning, deleting, or changing VDN access. . . . . . . . . . 9-25
Chapter 10: Task: viewing and changing system setup values
Turning data collection on and off for real ACDs . . . . . . . . . . . . 10-3
Changing the
CentreVu
CMS state . . . . . . . . . . . . . . . . . 10-5
Setting up a pseudo-ACD . . . . . . . . . . . . . . . . . . . . . 10-8
Loading pseudo-ACD data . . . . . . . . . . . . . . . . . . . . 10-12
Specifying how
CentreVu
CMS stores data . . . . . . . . . . . . . . 10-17
Archiving data in the historical database . . . . . . . . . . . . . . . 10-20
Starting or stopping external applications . . . . . . . . . . . . . . . 10-23
Allocating storage space . . . . . . . . . . . . . . . . . . . . . 10-25
Steps to set field values. . . . . . . . . . . . . . . . . . . . . . 10-27
Migrating
CentreVu
CMS data . . . . . . . . . . . . . . . . . . . 10-33
Setting storage intervals . . . . . . . . . . . . . . . . . . . . . 10-36
Viewing switch setup data . . . . . . . . . . . . . . . . . . . . . 10-42
Chapter 11: Task: maintaining
CentreVu®
CMS
Viewing ACD status . . . . . . . . . . . . . . . . . . . . . . . 11-3
Viewing archiving status . . . . . . . . . . . . . . . . . . . . . 11-7
Running a CMSADM file system backup . . . . . . . . . . . . . . . 11-9
Running a maintenance backup . . . . . . . . . . . . . . . . . . 11-13
Assigning a name and description to a device . . . . . . . . . . . . . 11-18
Monitoring connection status. . . . . . . . . . . . . . . . . . . . 11-20
Administering a printer . . . . . . . . . . . . . . . . . . . . . . 11-23